Harper's Air, Inc.
  • Service
  • Miami, FL, USA
  • $17.00 - $22.00 per hour + Benefits
  • Hourly
  • Full Time

Medical, Paid Vacation, Paid Holidays, Retirement with Company Match

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Work Hours: 7:00am to 5:00pm, Monday through Friday, some overtime required

Reports to: Service Manager

Required Qualifications:
• High school diploma or general education degree (GED)
• 2+ years dispatching experience required, HVAC or other service-related industry a HUGE plus!
• Bi-lingual English & Spanish a HUGE plus!
• QuickBooks experience is a plus
• Excel knowledge at a minimum Intermediate level
• Advanced customer service skills 
• Ability to multi-task
• Organizational skills necessary
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required
• Intermediate to Advanced Computer skills

Harper's Air, Inc.
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